SHIP & SHAPE

FAQ

About SHIP & SHAPE

SHIP & SHAPE was founded by Erin Smith, Maddy Nye, and Annika Kaplan in the summer of 2011. As designers and makers, they set out to create an online venue to showcase quality, handmade goods. In addition to creating work for the site themselves, the founders invite their favorite artists to contribute exclusive items to seasonal collections. SHIP & SHAPE strives to make available unique handmade products to a discerning public.

Shop Policies

Orders:

Checkout is via Paypal - you can pay securely with a credit card whether or not you have a Paypal account. At this time, MN state sales tax will be added to orders being shipped to Minnesota addresses.

Shipping:

All orders will ship within 4 business days of order placement, with the exception of orders containing made-to-order items. Such orders will ship within 2 weeks. Our standard method of shipping is USPS Priority Mail or First Class, at a 2-5 day delivery speed within the US, and 6-10 days everywhere else. If you need an item faster than our standard processing and shipping will allow, please contact us to discuss the options. Additional shipping costs will apply.

We offer a flat rate of $6.95 s/h for all orders shipped within the US. However, for some large, oddly shaped, delicate, or particularly heavy objects, an additional shipping surcharge is added. Shipping surcharges are listed clearly in the product details. A flat rate of $14.95 s/h is charged for international delivery. As noted in product details, some oversized and fragile items cannot be shipped internationally.

Returns:

All sales are final. Due to the nature of our shop, in which artists produce small editions of exclusive hand made goods, we cannot accept returns. Our artists work very hard to produce our offerings, please be sure your purchase is right for you before committing. Please feel free to contact us if you need more detailed product information. If your order was damaged in transit, please contact us within 7 days in order to resolve the issue.

Gift Shipping:

If you are buying a SHIP & SHAPE handmade item as a gift and would like it shipped directly to the recipient, please provide their shipping address. And, if you would prefer the receipt and packing slip be sent to you via email, and not included in the package, please note this in your PayPal transaction. Gift cards coming soon!

Credits

All content © SHIP & SHAPE and respective artists.